It's a Short Life
I had a great lunch today with a friend and former colleague today. The great part was he picked up the check! Acutually, we had the opportunity to once again try and solve the worlds problems. As usual our conversation moved quickly to business, leadership, Lean Enterpise principles and something we call manufacturing triage. One of the more interesting points he raised was the fact that organizations tend to think they can thrive on chaos. It is almost as if a new paradigm is evolving that says "don't worry about that problem, another one will occur any minute now". What a way to run a company! I have always felt that the worst organization to manage is one in which there is no repetitive action that you can count on happening every day. Now those who know me will tell you that I love change. I am the guy that drives a different way to work everyday. But I can make that change because I always know how to go the way that is guaranteed to work! In otherwords if you don't have an established baseline process, people trainined in how to execute that process, you are in essence thriving on chaos. One of the more amazing aspects of this scenario is to watch companies reach out for the latest continuous improvement method to stop the chaos. Unfortunately, you can't have continuous improvement without a disciplined baseline in place. If there are wild swings in peformance, how do you know if you have implemented sustainable, long term improvement? In most good problem solving approaches the first question you ask is are we following the process as it was designed to function. If you can't answer this question then you don't have a baseline in place. Well enough of my venting...have a great week. Until next time...remember John!
